Digital Literacy Foundation

Hosted by Friends for Good

As a valued member of the Friendship Alliance, the Digital Literacy Foundation plays a vital role in strengthening connection, independence and inclusion for older Australians across Western Sydney and the Nepean. For nearly 30 years, the Foundation has been working at the frontline of community services, addressing one of the most significant equity challenges facing older people today: digital exclusion.

In an increasingly digital society, access to essential services, healthcare, banking, government information and social connection often depends on digital confidence and competence. Yet national research consistently shows that older adults remain among the most digitally excluded groups in Australia, particularly those over 75, those on low incomes, people living in regional and remote communities, people living with disability, and First Nations communities. Without targeted support, digitalisation risks deepening isolation and inequality.

The Digital Literacy Foundation exists to ensure older adults are not left behind.

At the heart of their work is a highly personalised model of one-on-one, face-to-face digital mentoring delivered by trained volunteer Tech Mates. This approach recognises that digital literacy is not a one-size-fits-all journey. Each Learner sets the pace and direction of their sessions, whether they are learning to access online banking, navigate MyGov, use Telehealth services, recognise and avoid scams, organise photos, connect with family via video calls, or simply gain confidence using a smartphone or tablet.

The results are both measurable and deeply human. In recent programs delivered in the Nepean region, every participant reported increased confidence after just one mentoring session. Learners who attend regularly describe growing independence, renewed interest in hobbies and community engagement, and a greater willingness to explore digital tools. Many speak of reduced anxiety around technology and a sense of pride in mastering skills they once found overwhelming. Just as importantly, the social connection formed between mentor and Learner plays a powerful role in reducing loneliness and building a sense of belonging.

Beyond direct service delivery, the Digital Literacy Foundation is a strong advocate for digital equity and the rights of older adults to fully participate in modern society. They actively challenge ageism, recognising that negative assumptions about ageing can discourage older people from engaging with technology and limit opportunities for healthy ageing. By affirming the value, capability and lived experience of older Australians, the Foundation promotes empowerment rather than deficit.

Their programs are culturally and linguistically responsive, ensuring that digital inclusion strengthens connection to community and culture. They also align their work with local, state and national strategies focused on digital inclusion, healthy ageing and equitable access to services.

For the Friendship Alliance, the Digital Literacy Foundation exemplifies the power of practical, community-based solutions to reduce social isolation and foster independence. Their work reminds us that digital skills are not just about devices and platforms. They are about connection, dignity and the ability to live with purpose in a rapidly changing world.

Through their commitment to personalised mentoring, advocacy and measurable impact, the Digital Literacy Foundation continues to empower older Australians to participate confidently and safely in the digital age, strengthening both individuals and the communities in which they live.