Friends for Good recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information. This Privacy Policy explains how we collect and handle your personal information. This policy may change periodically so please check back on a regular basis.

What personal information do we collect and hold?

We may collect the following types of personal information:

• name;
• mailing or street address;
• email address;
• telephone number;
• age or birth date;
• profession, occupation or job title;
• details of the services you have accessed from us or which you have enquired about, together with any additional information necessary to deliver those services and to respond to your enquiries;
• any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and
• information you provide to us through our services, research surveys or visits by our representatives from time to time.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

Personal Information you provide:

Friends for Good will collect personal information held about an individual through our website, phone calls, meetings or other methods. You have the right to seek to deal with us anonymously or using a pseudonym, unless it is impracticable for us to deal with you on this basis.

In relation to employee records:

This Privacy Policy does not apply to Friend for Good’s treatment of an employee record, where the treatment is directly related to a current or former employment relationship between the organisation and employee.

How will Friends for Good use the personal information you provide?

Friends for Good will use personal information we collect from you for the primary purpose of collection, and for such other secondary purposes that are related to the primary purpose of collection and reasonably expected, or to which you have consented.

In relation to direct marketing, we will use your personal information for direct marketing where you have provided that information, and you are likely to expect direct marketing: only then you will be sent direct marketing containing an opt out. If we use your personal information obtained from elsewhere we will still send you direct marketing information where you have consented and which will also contain an opt out. We will always obtain your consent to use sensitive information as the basis for any of our direct marketing.

Job applicants, staff members and contractors

In relation to personal information of job applicants, staff members and contractors, Friends for Good’s primary purpose of collection is to assess and (if successful) to engage the applicant, staff member or contractor, as the case may be.

The purposes for which Friends for Good uses personal information of job applicants, staff members and contractors include:

• for insurance purposes;
• to satisfy the organisation’s legal obligations.

Volunteers

Friends for Good also obtains personal information about volunteers who assist us in our functions or to conduct associated activities, such as to enable Friends for Good and the volunteers to work together.

Marketing and fundraising

Friends for Good treats marketing and seeking donations for the future growth and development of the organisation as important. 

Personal information held by Friends for Good may be disclosed to an organisation that assists in our fundraising.

Who might Friends for Good disclose personal information to?

Friends for Good may disclose personal information, including sensitive information, held about an individual to:

• government departments;
• people providing services to the organisation; and
• anyone you authorise us disclose information to.

Sending information overseas

Friends for Good will not send personal information about an individual outside Australia without:

• obtaining the consent of the individual (in some cases this consent will be implied); or
• otherwise complying with the Australian Privacy Principles or other applicable privacy legislation.

How does Friends for Good treat sensitive information?

‘Sensitive information’, means “information relating to a person’s racial ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences or criminal record, that is also personal information; and health information about an individual”.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use or disclosure of the sensitive information is allowed by law.

Management and security of personal information

Friends for Good staff and volunteers are required to respect the confidentiality of personal information and the privacy of individuals.

We have in place steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including locked storage of paper records and password protected access rights to computerised records.

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Updating personal information

Friends for Good endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. You may seek to update your personal information held by contacting Friends for Good at any time.

Access to personal information

You have the right to check what personal information we hold about you. We may require you to verify your identity and specify what information you require.

How long will Friends for Good keep my information?

Friends for Good will not keep or store personal information longer than is necessary. Personal information that is no longer required will be de-identified or destroyed. In many circumstances, however, it will be kept for marketing purposes, as you will have consented to that in writing with us.

Enquiries and privacy complaints

If you would like further information about the way Friends for Good manages the personal information it holds, please contact us.

If you have any concerns, complaints or you think there has been a breach of privacy, then also please contact us.

If you are not satisfied with our response to your complaint after a reasonable time, then you can refer your complaint to the Office of the Australian Information Commissioner via:

• email:  enquiries@oaic.gov.au
• tel:  1300 363 992
• fax:  +61 2 9284 9666.