Counselling | Friends For Good

Introducing: Friends for Good Counselling Service

We offer one-on-one counselling sessions where you can talk to experienced or student practitioners via Telehealth (video conferencing).

Our practitioners can help address challenges including:

- feelings of depression or anxiety

- workplace or financial stress

- parenting or family concerns and more

For more information, please see our FAQs below.

Session Types and Costs

Psychologist 50-minute session:

$180 +GST

Psychotherapy 50-minute session:

$150 +GST

Counsellor 50-minute session:

$130 +GST

Graduate Counsellor 50-minute session:

$110 +GST

Student Counsellor 50-minute session:

$50 +GST




Jules Mascarenhas Profile Photo2

Jules Mascarenhas

Jules is a Clinical Psychologist, with a passion for helping to support the wellbeing of her clients. Jules has completed a Bachelor of Psychology with First Class Honours and a Master of Clinical Psychology.

Jules is clinically trained in a range of therapeutic approaches and has experience providing several therapeutic modalities in treatment, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Schema Therapy (ST), Acceptance and Commitment Therapy (ACT) and Mindfulness based approaches.

Jules adopts a warm, genuine, proactive and authentic approach in therapy sessions. She is committed to helping people gain deeper insight into their thoughts, emotions, behaviours and relationships; coupled with helping them develop skills and techniques for growth and change. Jules adopts a flexible, personalised and collaborative approach based on the unique needs of the individual and incorporates a blend of various evidence-based therapeutic approaches to address individual needs.

Jules has had experience working with diverse populations including individuals with:

  • Depression and anxiety disorders
  • Emotion regulation difficulties
  • Relationship problems
  • Difficulty managing distressing situations
  • Grief and loss
  • Workplace and financial issues
  • Self-worth and self-esteem issues
  • A background of trauma

Jules Mascarenhas - Psychologist 50-minute session:

$180 +GST

Medicare rebate available. 

Emma Hayes Profile Photo

Emma Hayes

Emma Hayes (Clinical Psychologist) BA Psych; Grad Dip Ed Psych; M Psych (forensic); MAPS; FCCLP

Emma is a registered Clinical Psychologist with over 25 years of experience. She is a member of the Psychology Board of Australia (AHPRA), the Australian Psychological Society (APS) and the Clinical College of the APS.

Emma is skilled in the application of a wide range of evidence-based psychological therapies for adults including:  Acceptance & Commitment Therapy (ACT), Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Motivational Interviewing and psychodynamic psychotherapy.

Emma works collaboratively with her clients to identify the most suitable approach for each individual.

Emma brings with her a warm, practical and holistic approach to assist clients with the many challenges that life can present for example:

  • Depression
  • Anxiety
  • Low self-esteem
  • Relationship difficulties
  • Assertiveness issues
  • Chronic pain  

 Emma Hayes - Psychologist 50-minute session:

$180 +GST

Medicare rebate available. 


Profile Picture Dee Ann James

Dee-Anne James

Dee has a Bachelor of Psychology, a Graduate Diploma of Advanced Psychology and a Master of Professional Psychology. She is registered with the Australian Health Practitioner Regulation Agency (AHPRA) as a General Psychologist. Dee has trained in Cognitive Behavioural Therapy (CBT), Schema Therapy, Dialectical Behaviour Therapy (DBT), and Eating Disorders.

Dee has experience working with both children and adults and has worked with clients across the full spectrum of the lifespan. She has extensive experience working with people living with a disability. Dee also has a passion for disability advocacy and ensuring those living with a disability receive the support they deserve. Dee has assisted many people experiencing anxiety and depression, and those overwhelmed by thoughts of suicide. Dee also has experience working with families and couples.

Dee-Anne James - Psychologist 50-minute session:

$180 +GST



Jonathan Grady Profile Photo Updated

Jonathan Grady

Jonathan provides holistic client-centred therapeutic interventions. He has a Masters in Social Work and is a current member of the Australian Association of Social Workers with over 20 years’ experience. Jonathan utilises a range of intervention theories and techniques to tailor therapy to the individual including Cognitive Behaviour Therapy, Motivational Interviewing, Eye Movement Desensitization and Reprocessing (EMDR) and Mindfulness Based Practices. Jonathan also supports people to develop skills in the areas of emotional regulation, distress tolerance and interpersonal effectiveness.

Jonathan is passionate about self-development and motivated to support others to reach their greatest potential. He enjoys sharing his journey, knowledge, and skills to inspire others to reach their best.

Jonathan is well equipped to provide therapy, support, guidance, and mentorship to people who struggle with the adversities attributed to:

  • Depression
  • Anxiety
  • Bullying
  • Relationship breakdown
  • Trauma
  • Social or cultural exclusion
  • Exceptional needs and adversity
  • Dependencies
  • Inherited adverse experiences
  • The stress of modern life!

 Jonathan Grady - Counsellor 50-minute session:

$130 +GST

Pamela Makombeshamu Profile Photo

Pamela Makombeshamu

Pamela is an experienced Social Worker, Counsellor, and Career practitioner with professional membership to the Australian Association of Social Workers (AASW) and Career Development Association of Australia (CDAA).

She enjoys connecting with individuals from various backgrounds, actively listening to their life stories and challenges relating to mental health, relationships, work, and career. She seeks to understand, support, and equip them with the tools and information they need to resolve their concerns.

Pamela’s work is underpinned by a person-centred, strength-based approach and the application of Cognitive Behavioural Therapy techniques (CBT), Solution-Focused Brief Therapy (SFBT), Mindfulness principles, Narrative Approach, Talk Therapy and Psychoeducation. Pamela empowers individuals experiencing anxiety, depression, social isolation, work stress, career disruptions and relationship challenges to work towards desired outcomes and achieve improved wellbeing.

Pamela Makombeshamu - Counsellor/Social Worker 50-minute session:

$130 +GST

Catherine Francis Profile photo

Catherine Francis

Catherine is an experienced social worker specialising in mental health counselling with over 30 years’ experience working in fields across government and non-government agencies including work in health, disability, community services, tertiary education, management, and leadership,including voluntary work with Lifeline. She currently works in both private practice and with the College of Education, Psychology and Social Work at Flinders University.

She has enjoyed working as part of multidisciplinary teams and gaining exposure to different areas within community services, giving me a wholistic view of client support and has a special interest in animal assisted therapy. 

Catherine uses a range of approaches with an emphasis on Narrative, Gestalt and Acceptance and Commitment Therapy to help people to regain a sense of hope, connectedness, and control as quickly as possible to avoid the need for prolonged therapy.  She has a passion for assisting all people to achieve their potential through the provision of guidance and empathic support to manage presenting challenges, toward facilitating a way forward with life and its possibilities while guiding and mentoring goals and achievement.  She provides a person-centred approach in counselling with a particular interest in mindfulness to increase a sense of wellbeing, self-confidence and capability. 

Catherine Francis - Counsellor/Social Worker 50-minute session:

$130 +GST


Sara De Vries

Sara currently completing a Masters of Counselling Student at Monash University and is in the final stages of her degree completing her placement hours. She has real world experience as a counsellor for Employee Assistance Programs and is a member of the Australian Counselling Association (ACA) and the Psychotherapy and Counselling Federation of Australia (PACFA).

A holistic counsellor, Sara is passionate about helping people achieve their highest personal capacity so they can live successful, happy, healthy, and peaceful lives. She is inclined to a pluralistic counselling approach, focusing on fluidity in sessions that prioritises collaboration and client-centred values.

Sara is an empathetic and nonjudgmental counsellor, who uses skills learnt through her degree to break down barriers and create a therapeutic alliance with her clients that works to foster trust, support, and understanding. She applies a curated approach to each client, considering Acceptance and Commitment Therapy, Mindfulness Therapy, Emotion Focused Therapy, Solution-Focused Brief Therapy, and Psychoeducation.

By listening to her clients’ stories, Sara seeks to understand their life experiences and work with them to develop goals, skills, and practical tools to help them overcome challenges. She focuses on strengths to help her clients through issues such as:

  • Depression
  • Anxiety
  • Stress
  • Self-esteem
  • Relationships
  • Well-being 

Sara De Vries - Student Counsellor 50-minute session:

$50 +GST




Who is the service for?

Counselling services are available to any adult (18+) in Australia who is seeking individualised support. 

Can I claim on Medicare?

Yes, for sessions with a Psychologist or Clinical Psychologist a Medicare rebate is available if you have a mental health care plan. 

Where do the proceeds go?

Friends for Good is a non-profit organisation. Profits go to support Friends for Good’s free services to assist people experiencing loneliness. For more information about the work we do, read more here: Education & Awareness, Service Provision, Wellbeing and Research.

What are the qualifications of the practitioners?

All our experienced practitioners are qualified Counsellors and are registered with either the Australian Association of Social Workers (AASW), Psychotherapy and Counselling Federation of Australia (PACFA) or Australian Counselling Association (ACA), the national peak bodies.

What are the qualifications of the students?

Our student clinic will commence in 2024. All students will be undertaking Counselling studies with a registered Australian university and are conducting sessions with this service to fulfil their placement requirements. They are screened and selected by their universities who provide clinical supervision. In addition, the universities ensure that the students are suitable to provide these counselling sessions.

What if I need to cancel an appointment?

We understand that circumstances can change. If you need to cancel your appointment, please notify us with at least 24 hours notice and a full refund will be processed. Cancellations within 24 hours are non-refundable.

Will my information be kept private and confidential?

All client data is securely stored on our client portal. The content of counselling sessions will remain strictly confidential (unless a practitioner is legally required to disclose information) and are conducted following ethical guidelines.

How do the telehealth sessions work?

You will be sent an access link before your appointment. You won’t need to download any additional software and only need to click the link to be joined into the meeting room with your Counsellor. If you would prefer not to use video or have an unstable internet connection, the session can be run via the same link with audio only.

Do you conduct face-to-face sessions?

All our counselling sessions are currently provided via telehealth, we do not provide face-to-face sessions.

What time are you open?

We have sessions from Monday to Saturday from 9am to 7pm. Please click the “Book Now” link to see available upcoming sessions.


How many sessions can I book?

Sessions are not limited to a maximum number. We’d advise speaking to your practitioner about what works best for you. 

Who can I contact if I have feedback?

Please contact us via email.

Who can I contact for more information?

You can contact us via email if you require further information.

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